At Coltrades, we are committed to providing our customers with the highest quality grocery delivery service. We understand that sometimes, you may need to return an item, and we have created a return policy to make this process as easy and transparent as possible.
Same-Day Delivery Return Policy
We strive to provide our customers with the best possible shopping experience, which includes timely same-day delivery.
Defective Items:
If you receive a defective item in your order, you may return it to us within 12 hours of delivery. We will issue a full refund or provide a replacement for the item. To initiate a return, please contact our customer service team via phone or email at orders@coltrades.com, and we will arrange for the return of the item.
Customer Carelessness:
We understand that sometimes, things happen and you may not be able to pick up your order on time. However, we cannot accept returns for items that have been destroyed due to customer carelessness. Please ensure that you are available to receive your order during the delivery window you selected.
Dairy Products:
Dairy products must be returned within 3 hours of delivery to be eligible for a refund. If you receive a dairy product that is expired or defective, please contact our customer service team immediately.
Expired Items:
If you receive an item that is expired, please contact our customer service team within 12 hours of delivery. We will issue a full refund for the item.
Return Pick-up:
To initiate a return, please contact our customer service team at orders@coltrades.com. We will arrange for the return of the item and schedule a pickup time that is convenient for you.
Shipping Return Policy:
We strive to provide our customers with the best possible shopping experience, which includes nationwide shipping. Once an order is shipped, we do not accept returns for items that were delivered. Additionally, we do not accept returns for items if we did not receive a cancellation notice before they were shipped out.
However, if an item is delivered defective or damaged, please contact our customer service team immediately at orders@coltrades.com. We will arrange for a return or exchange, and any shipping charges incurred in the process will be covered by Coltrades.
Please note that we are not responsible for any damage or loss that occurs during shipping. If you receive a package that appears to be damaged, please refuse the shipment or contact the carrier to file a claim.
Important:
Please note that all returned items must be in their original packaging and in the same condition as when they were delivered. We reserve the right to refuse returns for items that have been opened, used, or damaged by the customer.
Thank you for choosing Coltrades for your grocery delivery needs. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team at orders@coltrades.com.